TED

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Articles

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  • Can I have a discount code? (FOODHUB) , How do Foodhub Discount Codes Work?

    Where can I get a discount code from? Discounts or coupons are given directly from the takeaway or from FoodHub to their customers. What discounts are available? FoodHub produces multiple coupon co...

  • Payment processed but order not confirmed

    There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems...

  • What’s the status of my order?

    Most of our customers are facing an issue with the Order status. If you are looking for the order status, there are few ways to find the status. 1) Call the Takeaway and provide the required detail...

  • Why the money has been taken twice while placing an order?

    What does this mean for me? This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and ...

  • Order was not delivered

    If your order was not delivered, It's best you contact the takeaway directly to find out why not, it may be due to the takeaway physically closing their premises for the day and not updating their ...

  • My food was late

    We're really sorry that your order wasn’t on time. We work closely with restaurants to help them hit delivery times, and your feedback is an important part of that. The best way to share your thoug...

  • Unable to login

    This may be due to an incorrect email address, wrong password or your account is not set up yet. If you haven't signed up with us, please register using your email address and phone number. If you ...

  • Is Apple Pay available in Foodhub

    Yes! Apple Pay is currently available on Food hub App. This feature is not available on individual Takeaway Apps. Using this feature you can pay using the Apple account. After you click on Checkout...

  • The restaurant staff wasn’t polite.

    The best thing to do is to give the restaurant feedback by leaving a review on Foodhub. Try and be constructive – we discuss reviews (good and bad) with restaurants and it helps them improve their ...

  • Can I swap an item?

    An item can usually be swapped for another item which can be done by the Takeaway. You might have difficulties in finding an item while placing the order, so you can request the Takeaway to swap th...