Olivia

Total activity 195
Last activity July 10, 2020 19:22
Member since December 15, 2019 17:59

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 98

Activity overview

Latest activity by Olivia

Olivia created an article, July 10, 2020 19:22
Blank Payment Page Error
1. Consumer queries
2. TECHNICAL ISSUES
You might encounter a blank payment page error on your browser while you are making a payment for your order. In order for us to investigate this further, we require the back-end activity of your b...
- Olivia
- July 10, 2020 19:27
- Updated
- 1 follower
- 0 comments
- -1 votes
Olivia commented, May 12, 2020 17:12
Hi Charlene, sorry to hear about your issue with the food. Please send us an email to hello@foodhub.co.uk with your Order ID so we can resolve it for you.
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- Olivia
- May 12, 2020 17:12
- 0 votes
Olivia commented, April 27, 2020 19:48
Hello Fiona, sorry to hear that. Please send us an email to hello@foodhub.co.uk with your Order ID so we can resolve it for you.
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- Olivia
- April 27, 2020 19:48
- 0 votes
Olivia created an article, April 14, 2020 15:56
Can I edit my order once it is placed?
1. Consumer queries
2. EDIT MY ORDER / MY INFORMATION
Once you place the order, it cannot be edited/changed. By editing, it could mean that you want to change some items, add or cancel an item off your order. You have to call the takeaway directly to ...
- Olivia
- April 17, 2020 16:56
- Updated
- 1 follower
- 0 comments
- -3 votes
Olivia created an article, March 10, 2020 20:01
Why did I get a marketing SMS/Text/Email?
1. Consumer queries
2. DISCOUNTS & OFFERS
You will get marketing SMS / email messages if you have Opted in for it in the Profile Page. To check if this is enabled. Please log-in on the website and go to Profile Page and check if the Receiv...
- Olivia
- March 11, 2020 18:23
- Updated
- 1 follower
- 0 comments
- -1 votes
Olivia created an article, March 06, 2020 23:01
Payment deducted Twice / I can see Duplicate Transaction
1. Consumer queries
2. PAYMENT QUERY & COMPLAINTS
When you make an online order sometimes you might be charged twice for the same order. If you check with the Takeaway they might also confirm receiving your order once. This scenario occurs when ...
- Olivia
- March 11, 2020 19:38
- Updated
- 2 followers
- 0 comments
- -29 votes
Olivia created an article, February 26, 2020 17:19
Table Booking and Restaurant (dine-in) enquiries
1. Consumer queries
2. RESTAURANT RESERVATIONS
Foodhub will be able to answer queries related to takeaway and delivery orders however, we have some takeaway partners who also offer dine-in services. If you would like to enquire about table book...
- Olivia
- March 02, 2020 20:45
- Updated
- 1 follower
- 0 comments
- -1 votes
Olivia created an article, February 24, 2020 20:51
Opening and closing time of the takeaway
1. Consumer queries
2. OPENING & CLOSING HOURS
Opening and Closing hours will differ for every Takeaway. The Opening and Closing timings will be set by Takeaway Management. The opening and closing timing can be found on the VIEW INFO page of th...
- Olivia
- February 25, 2020 22:09
- Updated
- 2 followers
- 0 comments
- 1 vote
Olivia created an article, February 24, 2020 20:42
Does Foodhub have Loyalty Points scheme?
1. Consumer queries
2. LOYALTY POINTS
We are grateful to have customers who have stuck by us. We don't have loyalty scheme in place at the moment but we are very much considering this and will have a scheme in the future which will be ...
- Olivia
- February 25, 2020 22:09
- Updated
- 1 follower
- 0 comments
- -3 votes
Olivia commented, February 24, 2020 18:44
Hello Yvo Papy, we are sorry to hear that you did not get the order. Please share the order ID by connecting to one of our Live Chat agents between 11:30 - 23:00 hours or send us an email to feedba...
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- Olivia
- February 24, 2020 18:44
- 0 votes