Olivia
- Total activity 191
- Last activity
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Activity overview
Latest activity by Olivia-
Olivia created an article,
Blank Payment Page Error
You might encounter a blank payment page error on your browser while you are making a payment for your order. In order for us to investigate this further, we require the back-end activity of your b...
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Olivia commented,
Hi Charlene, sorry to hear about your issue with the food. Please send us an email to hello@foodhub.co.uk with your Order ID so we can resolve it for you.
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Olivia commented,
Hello Fiona, sorry to hear that. Please send us an email to hello@foodhub.co.uk with your Order ID so we can resolve it for you.
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Olivia created an article,
Can I edit my order once it is placed?
Once you have placed the order, it cannot be edited/changed. By editing, it could mean that you want to change some items, add or cancel an item off your order. You have to call the takeaway direct...
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Olivia created an article,
Why did I get a marketing SMS/Text/Email?
You will get marketing SMS / email messages if you have Opted for it in the Profile Page. To check if this is enabled. Please log-in to the website and go to the Profile Page and check if the "Rece...
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Olivia created an article,
Payment deducted Twice / I can see Duplicate Transaction
When you make an online order, sometimes you might be charged twice for the same order. If you check with the Takeaway they might also confirm receiving your order once. This scenario occurs when...
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Olivia created an article,
Table Booking and Restaurant (dine-in) enquiries
Food hub will be able to answer queries related to takeaway and delivery orders however, we have some takeaway partners who also offer dine-in services. If you would like to enquire about table boo...
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Olivia created an article,
Opening and closing time of the takeaway
Opening and Closing hours will differ for every Takeaway. The Opening and Closing timings will be set by Takeaway Management. The opening and closing timing can be found on the VIEW INFO page of th...
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Olivia created an article,
Does Foodhub have Loyalty Points scheme?
We are grateful to have customers who have stuck by us. We don't have a loyalty scheme in place at the moment but we are very much considering this and will have a scheme in the future which will b...
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Olivia commented,
Hello Yvo Papy, we are sorry to hear that you did not get the order. Please share the order ID by connecting to one of our Live Chat agents between 11:30 - 23:00 hours or send us an email to feedba...