GENERAL ENQUIRES
- How do I leave a review for the takeaway on the Foodhub website?
- A takeaway is permanently shut/ not trading - how do I report this?
- Will my name appear if I leave a review?
- Why is my Last name appearing in the review?
- Is Foodhub Savings and Foodhub Wallet the same?
- How can I suggest a menu item?
PAYMENT QUERY & COMPLAINTS
- Payment deducted Twice / I can see Duplicate Transaction
- Who is our Payment Gateway?
- The driver has shortchanged me
- How can I get a receipt for my order?
- Can I pay for an order online Combining Card and Cash ?
- Do you accept International Cards?
TECHNICAL ISSUES
- It says my mobile number is already associated with another account
- It Says my Email is already in use when am trying to register
- I am getting an "Invalid User Token" error
- I am not able to Checkout - Its taking me back to the Profile Page
- Not able to checkout / unable to place an order
- Unable to login
LOYALTY POINTS
DISCOUNTS & OFFERS
- How do I apply a Foodhub Coupon?
- Why did I get a marketing SMS/Text/Email?
- Can a cancelled Coupon code be refunded to my card/wallet?
- I was given a Foodhub Discount Voucher by the takeaway but it does not work
- How can I know if Foodhub is running any contests/offers/discounts?
- How do I find which takeaway is offering greater discount?
OPENING & CLOSING HOURS
RESTAURANT RESERVATIONS
ORDER QUERIES
- The takeaway lines are busy, am not able to get through
- How can I find out which takeaway accepts Pre-order?
- Can I pre-order before the takeaway opens?
- How can I add an instruction/comment?
- How to add an item after placing an order?
- Where do I collect my order from?
DELIVERY QUERIES
FOOD / MENU QUERY
EDIT MY ORDER / MY INFORMATION
- Can I save multiple addresses?
- I want my order to be delivered to an alternate address
- My phone number used while placing an order is switched off, how can I ask the driver to call me on an alternate number while delivering my order?
- How do I change my phone number/email address?
- How to Add/Edit/Delete a new delivery address on my Foodhub Account?
ORDER CANCELLATION
REFUND / COMPENSATION
- I paid by card but I was asked to pay by cash at the shop/on delivery
- Why haven't I received the refund to my wallet yet?
- Can a partial refund be issued back to the card?
- Live chat was not able to help me with a refund
- Can I get partial refund for a missing/incorrect/bad item?
- I haven't got my refund yet
ORDER COMPLAINT
- I'm still waiting for a call from the takeaway for a complaint I made
- The Takeaway is not answering the calls
- My order did not follow my dietary restrictions or included a food allergen
- How do I complain to Foodhub?
- Food is not up to the standard
- Received the wrong order