Consumer queries
GENERAL ENQUIRES
- How do I leave a review for the takeaway on the Foodhub website?
- My delivery partner made me feel unsafe
- Do we have a Foodhub Wallet?
- Why should I order through Foodhub?
- What does "YOUR SAVINGS THROUGH FOODHUB" means?
- What is SAVED tag displayed besides my previous orders?
MENU ISSUES
PAYMENT QUERY
- Can I use Foodhub Wallet in combination with Card/Cash?
- My Payment page is stuck in the "loading" stage - Has my order gone through?
- What cards do you accept?
- Do you accept AMEX cards or Paypal?
- How can I check the mode of payment for my previous order?
- Is there any additional charges for online orders/payments?
TECHNICAL ISSUES
DISCOUNTS & OFFERS
- How do I apply a Foodhub Coupon?
- Discount code given by my friend is not working, however it worked for him
- Discount value is calculated incorrectly for my online order.
- I forgot to use my voucher code, can I use it now or while paying the driver?
- Discount Code Disappears / Missing on App
- Can I have a discount code? (FOODHUB) , How do Foodhub Discount Codes Work?
ORDER QUERIES
- Timer is not going past "Cooking" stage
- Where can I find my order ID?
- Can I order from multiple takeaways/restaurants, in the same order?
- I have placed an order for collection but I would like it to be delivered.
- I am unable to locate my Past Orders
- How can I reorder food that I've ordered before?
DELIVERY QUERIES
FOOD / MENU QUERY
EDIT MY ORDER / MY INFORMATION
- I want my order to be delivered to an alternate address
- My phone number used while placing an order is switched off, how can I ask the driver to call me on an alternate number while delivering my order?
- How do I change my phone number/email address?
- How to Add/Edit/Delete a new delivery address on my Foodhub Account?
ORDER CANCELLATION
REFUND / COMPENSATION
- Live chat was not able to help me with a refund
- Can I get partial refund for a missing/incorrect/bad item?
- I haven't got my refund yet
- My Order was tampered and damaged, need refund.
- My order got cancelled when will I get the refund?
- How can I get my refund immediately?