GENERAL ENQUIRES
- How do I leave a review for the takeaway on the Foodhub website?
- My review not showing on the rating.
- My reviews not added.
- How do you allow fake reviews?
- Order got cancelled , so need a refund.
- Placed an order but payment gone through twice.
PAYMENT QUERY & COMPLAINTS
- How does Pay-by-link Work?
- I paid by card but I was asked to pay by cash at the shop/on delivery
- Payment method
- Is there any additional charges for online orders/payments?
- Payment deducted Twice / I can see Duplicate Transaction
- Who is our Payment Gateway?
TECHNICAL ISSUES
- Blank Payment Page Error
- It says my mobile number is already associated with another account
- It Says my Email is already in use when am trying to register
- I am getting an "Invalid User Token" error
- I am not able to Checkout - Its taking me back to the Profile Page
- Not able to checkout / unable to place an order
LOYALTY POINTS
DISCOUNTS & OFFERS
- How do I apply a Foodhub Coupon?
- Why did I get a marketing SMS/Text/Email?
- Can a cancelled Coupon code be refunded to my card/wallet?
- I was given a Food hub Discount Voucher by the takeaway but it does not work
- How can I know if Foodhub is running any contests/offers/discounts?
- How do I find which takeaway is offering greater discount?
OPENING & CLOSING HOURS
RESTAURANT RESERVATIONS
ORDER QUERIES
- I placed an order by mistake I need to get a refund
- Order Confirmation
- The takeaway lines are busy, am not able to get through
- How can I find out which takeaway accepts Pre-order?
- Can I pre-order before the takeaway opens?
- How can I add an instruction/comment?
DELIVERY QUERIES
- I placed an order but the Takeaway is closed. How do I get a refund?
- Why does it tell me that a restaurant doesn't deliver to me when it has in the past?
- Unable to find the takeaway once I ordered from
- Why does my delivery ESTIMATED TIME OF ARRIVAL changed?
- Is there a delivery Charge or minimum order required to place an order?
- Delivery option shows unavailable.
FOOD / MENU QUERY
EDIT MY ORDER / MY INFORMATION
- Can I edit my order once it is placed?
- Can I save multiple addresses?
- I want my order to be delivered to an alternate address
- My phone number used while placing an order is switched off, how can I ask the driver to call me on an alternate number while delivering my order?
- How do I change my phone number/email address?
- How to Add/Edit/Delete a new delivery address on my Foodhub Account?
ORDER CANCELLATION
REFUND / COMPENSATION
- I paid by card but I was asked to pay by cash at the shop/on delivery
- Why haven't I received the refund to my wallet yet?
- Can a partial refund be issued back to the card?
- Live chat was not able to help me with a refund
- Can I get partial refund for a missing/incorrect/bad item?
- I haven't got my refund back to my card
ORDER COMPLAINT
- Food complaint
- Item missing / Wrong Item
- I'm still waiting for a call from the takeaway for a complaint I made
- The Takeaway is not answering the calls
- My order did not follow my dietary restrictions or included a food allergen
- How do I complain to Foodhub?