It is unusual that the order will be cancelled by the takeaway. Mentioned below are a few reasons:
* Shortage of Drivers
* Delivery distance
* Takeaway closed early due to unforeseen reason and forgot to close their website and realized upon receiving an order, and the order was cancelled
* Ordered item/items are out of stock
* Cancelled by mistake., etc
Please call the takeaway to check on the reason for cancelling and check for the refund process. Usually, it takes 3 - 5 working days for the funds to be credited to the original payment method once the refund is initiated.
You can find the contact details of the takeaway under VIEW INFO on the right top corner of the website.
In case you are unable to contact the takeaway, please contact the Live Chat Support on the website between 11:30 - 23:00 hours.
If you'd like to raise an official complaint, please email us at email@example.com and the next level of support will take over from there.