We are sorry if you've had a complaint and the takeaway has failed to get back to you on this. This could maybe due to the fact that the manager or the authorised person to handle complaints might not be available or they are still investigating your complaint. Please bear in mind it is the manager who is authorised to provide you a resolution to your complaint.
In such a case we would encourage you to call the takeaway directly and find out the status of your complaint. You can also request to speak with the manager for a faster resolution.