We are sorry if you have been trying to get a hold of the takeaway and they have not been reachable. It could be because they are busy on another call. Please note that when the takeaway is busy the waiting time for your order might exceed. We request you to please wait for the order for a little while longer.
In-case the order doesn't get delivered please send us an email to firstname.lastname@example.org with the order ID so we can followup with the takeaway on your behalf. We will ensure to get you a refund if the order has not been processed by the takeaway.