The timer gives an estimated time only. The takeaway can sometimes hide their completed orders after they print it out or when the driver leaves, which will appear as completed/delivered. Soon their will be a system in place to give you more of an accurate time for the delivery of your order.
If you have not received the order or want to find out about the status, you can contact one of our Live Chat Agents between 11:30 - 23:00 Hours or call the takeaway directly.
Please click on the VIEW INFO Tab on top right corner of the takeaway's page to find the the Contact Number of the takeaway.