What should I do if I have an allergy?
If you have a food allergy or intolerance, or someone you are ordering for has, please contact the restaurant to check whether your chosen food is suitable, before placing your order. We can help provide the restaurant’s phone number if you click on the allergy links on the restaurant’s menu page so that you can contact the restaurant directly. If you’re unable to contact the restaurant, we recommend not placing or canceling your order.
Read the FAQs below for more information about Foodhub allergy policies.
Why isn’t Foodhub able to guarantee my meal is suitable for my allergies or intolerances?
We wish we could, but the restaurants themselves are responsible for cooking your order. If you want to make sure their food won’t affect your food allergies, they’re the best people to get in touch with. Additionally, the restaurant is best placed to answer your questions about ingredients used in your meal and how they are cooked, i.e. whether shared fryers and grills are used and whether this may mean that the food is not suitable for you.
Why should I have to contact the restaurant if I have a food allergy or intolerance? Why can’t Foodhub check?
Because we’re not prepared to put your health at risk. The only person who can tell you exactly what’s going into your food is the chef cooking it for you. Even if we confirmed a restaurant’s menu was suitable for people with food allergies or intolerances, they could always change their ingredients at a later date. Then we’d be giving you out-of-date information. We don't want to take that risk with your health.
How does Foodhub make sure the information on Foodhub is correct?
When a restaurant signs up to Foodhub, they have to provide us with up-to-date menu information. We then include this on their dedicated Foodhub page. We also require them to notify us if any menu details change.
How do I get in touch with a restaurant?
If you click on the allergen links on the restaurant’s menu page, you should see the restaurant’s phone number. If this number does not show up, get in touch with us and we can provide the restaurant’s phone number. Please state clearly to your Foodhub customer service advisor that your query is related to food allergies and that you require the restaurant's phone number.
NOTE: PLEASE DON’T PROVIDE YOUR ALLERGEN INFORMATION TO THE FOODHUB CUSTOMER SERVICE ADVISOR - PLEASE CALL THE RESTAURANT DIRECTLY AS THEY WILL BE THE ONLY PEOPLE WHO CAN TELL YOU EXACTLY WHAT IS GOING INTO YOUR MEAL.