If your order was not delivered, It's best you contact the takeaway directly to find out why not, it may be due to the takeaway physically closing their premises for the day and not updating their website. In the event you are not able to reach them please drop us an email and we will look into it for you and arrange for a refund (if applicable).
An order may not be delivered due to various reasons.
refundIf the Takeaway decides not to deliver to a certain postcode after receiving the order, it can be canceled. If the order is paid for it will be refunded to your bank account within 3-5 business days.
If the order is placed on the website and the Takeaway is closed it cannot be delivered. If the order is paid for and we have confirmed that the takeaway is closed or do not receive a response from the takeaway the payment will be refunded to your bank account within 3 - 5 business days.
No Delivery Drivers
Once the order is placed and if the Takeaway is running short of drivers, the takeaway may reach out to the customer and offer to have the order collected. The delivery charge, if any, will be refunded once the order is collected.
Order Missed (or) not received by the Takeaway
Sometimes a Takeaway may fail to accept the order on time. Hence you might not receive the order status or confirmation. This might happen when the order is not forwarded to the Takeaway due to connectivity issues or a technical glitch. We request you to call the Takeaway directly if you do not receive an order confirmation.
You can also reach out to our Live Chat team between 11:30 AM - 11 PM.