How do I report a safety, health or privacy issue?

If you feel that your safety, health or privacy is at risk right now, please call the relevant authority or emergency service for your situation as soon as you can. They will be able to give you the most professional advice and take action if needed. We’ll assist them with your report and any investigation they make for you.

We’ll work hard to address sensitive issues – we want everyone’s experience using Foodhub to be a safe and pleasant one.

To report a safety, health or privacy incident to us, please contact us as soon as possible using our Live Chat. Let the person you are speaking to know that this is a safety, health or privacy incident so they can ask our compliance team to investigate straight away.  

The compliance team will update you on their investigation, which can take up to 48 hours depending on how complex the case is.  

We take sensitive issues involving safety, health or privacy very seriously. Our Community Promise reflects our high standards and expectation that everyone in our community acts professionally and always does the right thing. We’ll look at any issue you may have and get it sorted.