There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and then place your order once again.
The payment will be automatically credited back to your account within 3-5 business days. If it isn't refunded in 3-5 business days or if it's deducted from your account, we request you to contact the payment merchant at firstname.lastname@example.org or send the screenshot of the bank statement using the contact us page of the website. You can also reach the merchant service by phone, Mon - Fri, 9 AM till 5 PM on 03330 165548.