What does this mean for mean for me?
This means the duplicate payment will be automatically credited back to your account within 3-5 business days.
Just to be sure please login to your account and check the 'Order History', if there are two orders reflecting on your account, then this means you have placed your order twice. Please get in touch with the restaurant to cancel one of them. If this isn't the case then the duplicate payment will be automatically credited back by your own bank within 3-5 working days.
In case if you still have issues with the duplicate payment refund, please contact Datman who handles all the payments.
How did this happen?
While placing an order through our website or app sometimes you might be charged twice. This scenario occurs very rarely, and is usually due to internet connectivity issues or server latency problems between the banks. When you check your bank statement it will show as pending. This is often known as a shadow payment in the banking sector.
Still have any doubts?
You can contact our live chat team between 11:30 AM and 11:00PM or email us on email@example.com
*Please note: All payments placed through foodhub or any 'Powered by Foodhub' site will show on your bank as Datman LTD or takeaway.je